Support and Upgrades are included in the first year of use
After that, there is an optional annual charge of 20% of the purchase price
Transferring a licence to a new computer requires Support

I help as best I can. See user comments on support
The Help desk is closed over the weekend and UK public holidays but emails to the Help Desk are usually answered in 48 hours after it re-opens
If necessary, I will call you by telephone to resolve an issue

If you think you have found an error in ScoreBridge, then before sending an email for assistance, upgrade to the latest release as often the problem has already been fixed
If that does not cure it, please send an email and attach the relevant Event file and your Player Database (use the Send button on the Event List screen) to help@scorebridge.com
Please do NOT 'phone me unless you are absolutely desperate !

If you have a query, PLEASE read ScoreBridge Help and FAQ Frequently asked Questions before emailing me
I answer 70% of queries with the relevant page of ScoreBridge Help or a reference the Web site FAQs