Support

Support and upgrades are included in the first year of your purchase.

Upgrades

Helpdesk Available

Monday - Friday

Closed weekends and UK Public Holidays

We aim to reply to queries within 48 hours.

Help@ScoreBridge.com

After the first year of use, upgrades and support require an optional annual charge of 20% of the purchase price

Transferring a licence to a new computer requires you having Support

Found a problem?

If you have a query, please

before emailing as 70% of queries are solved this way

If you think you have found an error in ScoreBridge, then upgrade to the latest release as very often the problem has already been fixed - see the Detailed list of Enhancements
Upgrade in ScoreBridge iself, by using the System menu and then Install Latest ScoreBridge Update

Finally, if that does not solve it, in ScoreBridge use the Help menu and then Send Message + Diagnostics to ScoreBridge

If required, I will call you by telephone to resolve an issue.
Sometimes we may need to use the Remote Access so we can look at your computer via the internet and hopefully resolve the problem by “taking control” of it for a short time.